Cancellation email

Add a transparent pixel to your cancellation email so your Flip.to platform can detect when any guest cancels their stay.

A cancellation pixel can be added to your cancellation email template, which allows Flip.to to find the appropriate reservation, flag it as cancelled, and avoid sending any additional emails to the guest beyond that point.

When the email is opened by the user, the pixel is loaded and signals your platform to update your records accordingly.

Pixel snippet

The basic structure of the snippet to be added is:

<img src="https://flip.to/property/cancellation/email/image?parameters"/>

Parameters

Below are the URL parameters that should be appended to the image source URL. All values should be properly URL encoded.

Name	Value	Description
companyCode	Your Flip.to company code	Please check with your Customer Success Manager if needed and replace XX with your own companyCode.
code	The property code used by your booking engine	Replace YY with your own property booking engine code.
crsnumber	The reservation CRS number, if available
pmsnumber	The reservation PMS number, if available.
email	Guest's email address
startDate	Guest’s check-in date	Dates should be formatted as yyyy-M-d For example: 2028-5-15 or 2028-05-15
endDate	Guest’s check-out date	Dates should be formatted as yyyy-M-d For example: 2028-5-15 or 2028-05-15
dateFormat	Optional Specifies a different date format for the startDate and endDate parameters.	y default dates should be specified as yyyy-M-d. However, you can change the default format by entering the appropriate format here. For example, if dates are entered as 12/31/2028 the date format to be specified is M/d/yyyy.

Sample

<img src="https://flip.to/property/cancellation/email/image?companycode=XX&code=YY&pmsnumber=12345
&crsnumber=CRS56333&[email protected]&startdate=2014-11-1&enddate=2014-11-2"/>