> For the complete documentation index, see [llms.txt](https://docs.flip.to/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.flip.to/docs/platform/privacy-requests.md).

# Privacy Requests

Flip.to supports your audience’s rights over their personal data. The full details live in our[ privacy policy](https://docs.flip.to/policies/platform/privacy-policy#requests-pd). 

One of those is the right to erasure: a request to delete all of their data from your system, and those of your data processors. These requests are a normal and routine part of marketing, and all requests are required to be handled promptly. To better support this need, we built it right in. 

Here's how:

{% hint style="warning" %}
**Before you begin:** You must be a **Platform Lead** to handle privacy requests. If you are not, contact a team member who was designated as the lead for managing your platform.
{% endhint %}

## Fulfilling privacy deletion requests

{% stepper %}
{% step %}

### Head over to Privacy Requests

Sign in to your account, then open the **Platform** menu and click **Privacy Requests**.
{% endstep %}

{% step %}

### Search for the user

In the search field, enter the email of the user who made the request, then find the user in the list and click **Request to delete**.

<div data-with-frame="true"><figure><img src="https://639029760-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8PYvV9n7ZxZ5iS2rITSl%2Fuploads%2FuQkThuye9X5jSy6Y2zpP%2Fprivacy%20request%20-%20search.png?alt=media&amp;token=5bf9ce27-e62a-4500-a99e-36e1087d5b73" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Review user's records and proceed with deletion

Every interaction with your property that is on record will be displayed. If you're ready to delete, enter the phrase "proceed" and click **Delete**.

<div data-with-frame="true"><figure><img src="https://639029760-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8PYvV9n7ZxZ5iS2rITSl%2Fuploads%2Ff1CNquUtOw3Umi1SZ2co%2Fprivacy%20request%20-%20confirm.png?alt=media&amp;token=d5162696-aaa9-497b-bf71-e953a8f4cdfd" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Confirmation

After deletion, a confirmation screen will display a summary of the deletion request as well as a Request Receipt ID.

<div data-with-frame="true"><figure><img src="https://639029760-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8PYvV9n7ZxZ5iS2rITSl%2Fuploads%2Fkd6d4Xtqh6x1tR9ZurcC%2Fprivacy%20request%20-%20confirmation.png?alt=media&amp;token=dee4b234-8526-4303-b091-d3068051f00a" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Check History for all deleted records

All user that was deleted will be logged in the **History** tab.&#x20;

<div data-with-frame="true"><figure><img src="https://639029760-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8PYvV9n7ZxZ5iS2rITSl%2Fuploads%2FyA37LGJKASGP7wvpkwIZ%2Fprivacy%20request%20-%20history.png?alt=media&amp;token=ae3d188d-af2b-4a59-997c-a6650cf1db73" alt=""><figcaption></figcaption></figure></div>

{% hint style="info" %}
If the request is still processing, wait a few minutes and try reloading the page. The information will update when the process has completed.
{% endhint %}
{% endstep %}
{% endstepper %}


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.flip.to/docs/platform/privacy-requests.md?ask=<question>&goal=<endgoal>
```

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