Cancellation email
Add a transparent pixel to your cancellation email so your Flip.to platform can detect when any guest cancels their stay.
A cancellation pixel can be added to your cancellation email template, which allows Flip.to to find the appropriate reservation, flag it as cancelled, and avoid sending any additional emails to the guest beyond that point.
Pixel snippet
The basic structure of the snippet to be added is:
<img src="https://flip.to/property/cancellation/email/image?parameters"/>Parameters
Below are the URL parameters that should be appended to the image source URL. All values should be properly URL encoded.
companyCode
Your Flip.to company
code
Please check with your Customer Success Manager if needed and replace XX with your own companyCode.
code
The property code used by your booking engine
Replace YY with your own property booking engine code.
crsnumber
The reservation CRS number,
if available
pmsnumber
The reservation PMS number, if available.
Guest's email address
startDate
Guest’s check-in date
Dates should be formatted as yyyy-M-d
For example: 2028-5-15 or 2028-05-15
endDate
Guest’s check-out date
Dates should be formatted as yyyy-M-d
For example: 2028-5-15 or 2028-05-15
dateFormat
Optional
Specifies a different date format for the startDate and endDate parameters.
y default dates should be specified as yyyy-M-d. However, you can change the default format by entering the appropriate format here.
For example, if dates are entered as 12/31/2028 the date format to be specified is M/d/yyyy.
<img src="https://flip.to/property/cancellation/email/image?companycode=XX&code=YY&pmsnumber=12345
&crsnumber=CRS56333&[email protected]&startdate=2014-11-1&enddate=2014-11-2"/>
Last updated