Cancellation email
A transparent pixel image can be added to your cancellation email to notify the Flip.to platform of any guest cancelling their stay.
Add the Flip.to cancellation image tag on the cancellation email by adding an image with the URL and URL parameters below.
This allows Flip.to to find the appropriate reservation and flag it as cancelled, and therefore, avoid sending any additional emails to the guest beyond that point. Below are the technical details, followed by a sample URL.
Flip.to platform records update when the cancellation email is opened or viewed by the user.
Pixel tag
The image to be added is:
Parameters
Below are the URL parameters that should be appended to the image source URL. All values should be properly URL encoded.
companyCode
Your Flip.to company
code
code
The property code used by your booking engine
Replace YY with your own property booking engine code.
crsnumber
The reservation CRS number,
if available
pmsnumber
The reservation PMS number, if available.
Guest's email address
startDate
Guest’s check-in date
Dates should be formatted as yyyy-M-d
For example: 2028-5-15 or 2028-05-15
endDate
Guest’s check-out date
Dates should be formatted as yyyy-M-d
For example: 2028-5-15 or 2028-05-15
dateFormat
Optional
Specifies a different date format for the startDate and endDate parameters.
y default dates should be specified as yyyy-M-d. However, you can change the default format by entering the appropriate format here.
For example, if dates are entered as 12/31/2028 the date format to be specified is M/d/yyyy.
Last updated